Troubleshooting
Only page 1 is visible
The form will only display page 1 when first opened. To view all sections that need completion, select the relevant checkboxes in Type(s) of education and Student profile.
Note: You will not be able to complete the student profile until a type of education has been selected. You will also not be able to select special needs students if you have not selected full-time or part-time students for the site.
Adobe Reader Version Detected
When opening the pdf document for the first time, a prompt box states that a minimum version of Adobe Reader is required for the form to function correctly. To ensure best performance and unnecessary errors while filling in the form, please install the latest Adobe Reader Version 9. Adobe Reader is free and can be downloaded from http://get.adobe.com/reader/ (New window).
Software failure
If you experience a software failure (see screen below), you may need to reopen the form.
This could happen if you select certain options in the student profile and later on uncheck this option (ie. you have selected Part-time students and then realised that there are no part-time students at the school). In some instances you might be able to continue by just clicking OK. If the window continues to be displayed, please quit out of the form and reopen.
Auto-completing form fields
When turned on, Auto-Complete saves a list of text entries that you use when you are completing fillable PDF forms, and suggests text from that list as you type into other form fields. If the first few characters match something you have typed in a previous form field, the feature either displays a list of the most probable matches or automatically enters a probable match for you.
If this feature hinders the smooth entry of data, please turn it off.
Select Edit > Preferences... > Forms > Auto-Complete: Off
Drop-down lists
If a drop-down list (ie. in the Part-time students and Students with disabilities sections) is close to the bottom of the page, you might not be able to select some of the entries further down in the list with your mouse. Please use the arrow buttons on your keyboard to move down in the list and then hit enter to confirm your selection once you have reached the correct item.
In the example above, use the arrow keys on your keyboard to get to Year 7, USP or UNS in the list.
Last updated 13 January, 2010